Customer Service Representative

Greenville, SC

Job status
Full time
Pay
$13.50 – Hourly
Job description
At Majorel, customer service is more than just a job, it’s a commitment towards excellence. Whether you are an experienced professional or just starting your career, we will offer you the right support to help you achieve your professional goals.

The customer service representative (CSR) handles customer questions and resolves customer issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer can take place through different contact channels (phone, email, chat etc.). The diagnosis and provision of a path of resolving inquiries related to all aspects of the appropriate program are main responsibilities of this position.

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.
Education requirements
• High school diploma or equivalent required
Experience requirements
• Experience in customer service face-to-face or through other channels beneficial
• Excellent skills in handling customer issues with empathy and communicate in a friendly tone
• Ability to drive for solutions according to customer needs
• Talent to listen to and understand the customer and to act accordingly
• Very good verbal communication skills
• Ability to write and speak adequately in English
• Ability to understand spoken and written English
• Extended computer user skills including strong keyboarding skills
Responsibilities
• Listen and respond to customers’ needs, concerns, requests and complaints
• Provide information about products and services
• Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
• Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
• Research answers or solutions as needed
• Creating and maintaining a positive and professional relationship to the customer
• Refer customers to supervisors, managers, or others in case of escalation
Skills
• Customer Orientation and Focus
• Ability to multitask (talk, type, navigate)
• Internet navigation and website user knowledge

Come and join our team today!

We are an Affirmative Action/Equal Opportunity Employer. aa/eoe/m/f/d/v
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